Terms and conditions

1. Who these terms are between

These terms cover this website and every vehicle booked from us, whether the booking came through the form on this site, WhatsApp or a phone call. Booking a vehicle means you accept them. "We" and "us" below mean the business named here.

Urbania On Rent Bangalore is the name this business trades under. The registered entity behind it, and the one you contract with when you book, is the proprietorship below.

Trading name

Lakshya Tours and Travels

Proprietor

Gurusiddappa Santhosh

Constitution

Proprietorship

GSTIN

29BENPS9200J1ZW

Principal place of business

569, 3rd Cross, 15th Main Rd, 4th Block, Koramangala, Bengaluru 560034, Karnataka

2. What we rent

Force Urbania minibuses with a driver, in ten, thirteen and seventeen seater form. Seat counts are passengers, plus the driver. We do not rent self drive vehicles and we do not rent cars.

• Local hire in Bangalore, on an 8 hour and 80 kilometre package.
• Airport pickup and drop, at a fixed fare each way.
• Outstation trips, billed per kilometre on a daily minimum.
• Corporate and employee transport, on booking or on a monthly account.
• Wedding and event transport.

Bangalore, and outstation across Karnataka, Tamil Nadu, Kerala, Goa and Andhra Pradesh.

Every booking is subject to a vehicle being free on your dates.

3. Booking and confirmation

• An enquiry is not a booking. Sending the form, messaging on WhatsApp or asking for a rate places no vehicle on hold.
• A booking exists once we have sent you a written confirmation, by WhatsApp, SMS or email, naming the vehicle, the dates, the rate and what that rate covers.
• The vehicle is held from the point the advance in clause 5 reaches us.
• We may decline a booking where no vehicle is free on your dates, or where the details we have been given are incomplete.
• You can book for somebody else. Give us the traveller's name and mobile number for the driver, and the billing name and GSTIN for the invoice. They do not have to match.

4. Rates and what they cover

Rates are per vehicle, in rupees, before GST. These are the published rates. Your quote states which of them applies to your trip.

Outstation is billed on a minimum 300 km a day. Extra hours ₹500 each, extra kilometres ₹38 to ₹45 each.

The quoted rate already covers:

• Driver
• Fuel
• Maintenance and insurance
• GPS tracking

These are added at actuals and shown as separate lines on the invoice, never folded into the rate:

• Tolls and parking, at actuals
• Interstate permit, outside Karnataka
• Night allowance, 10 pm to 6 am
• GST, 5 per cent

A quote is priced for the dates it was issued for. Nothing on it is re-priced after you have booked.

5. Payment and invoicing

20 per cent of the quoted amount holds the vehicle for your dates. The balance is due at the end of the trip, against a GST invoice.

• Payment goes to the company current account or the company UPI ID, both printed on your invoice. We never ask for payment into a personal account. If somebody claiming to be us does, it is not us.
• Every booking is invoiced with GST. Corporate accounts can be billed monthly instead of per trip.
• Tolls, parking, permits and the driver allowance are settled with the final invoice, not in cash with the driver on the road.

No payment is taken on this website. The payment page publishes the company bank and UPI details and links out to the payment provider's own page, so card and account numbers are never entered here.

6. Cancellation, changes and refunds

Cancel 48 hours ahead for a full refund. Later than that, the advance is retained.

• Changing the dates is free where a vehicle is available on the new ones.
• If nobody is at the pickup point and we cannot reach you on the number given, the booking is treated as a no show thirty minutes after the pickup time and the advance is retained.
• Approved refunds go back by the method the advance was paid, within five to seven working days.
• If we cancel, for a breakdown with no replacement free, a road closure or anything else, you get the full amount back or the vehicle on new dates, whichever you prefer.

7. What we ask of passengers

• Accurate pickup and drop addresses, accurate dates, and a mobile number the driver can reach on the day.
• Photo ID for every adult on outstation trips: Aadhaar, driving licence, passport or voter ID. Hotels and state check posts ask for it, not us.
• No smoking, no alcohol and no illegal substance in the vehicle. The driver can end the trip where this is ignored, and the booking is not refunded.
• Damage caused by passengers, including cleaning a vehicle that has been left in a state, is billed to the person who made the booking, at actuals.
• Personal belongings are yours to keep track of. Check the vehicle before you leave it. We help look for what is left behind, but we are not liable for it.
• Passenger numbers cannot exceed what the registration certificate allows: ten, thirteen or seventeen, plus the driver. This is not negotiable on the day.

8. Drivers, vehicles and substitution

• Drivers hold a valid commercial licence and are on our own roll, not hired freelance for the day.
• You get the driver's name, his mobile number and the vehicle registration the day before you travel.
• Every vehicle is GPS tracked. Ask on the day of travel and we will share a live link.
• On multi day trips the driver takes a full night's rest. Running between 10 pm and 6 am is by agreement and carries the night allowance in clause 4.
• Where a vehicle has to be swapped, you hear it from us before the trip starts, and you pay the lower of the two rates. A silent substitution is the one thing we will not do.

9. Route, timing and extra charges

• Extra kilometres and extra hours beyond the package you booked are charged at the rates printed on your quote and in clause 4. There is no separate on the day rate.
• Stops added on the day, or a change of route, are billed on the extra distance and time at those same rates.
• Where a tour itinerary is quoted, its timings are indicative. Traffic, weather, road conditions and site opening hours move them.
• We are not responsible for delay caused by traffic, weather, road closures, protests, strikes or anything else outside our control.

10. Breakdowns, delays and liability

• If a vehicle breaks down mid trip, call the office number. We dispatch a replacement from Bangalore, and you are not billed for the time you spent waiting.
• We provide transport. Hotels, entry tickets, guides, meals and anything else at the destination are not ours unless they are written into a package you booked from us.
• Where we are liable, our liability for a booking is limited to the amount paid for that booking.
• We are not liable for indirect or consequential loss, such as a missed flight, a missed connection or a missed event, except where it follows directly from our own failure to provide the vehicle.

11. Insurance

Every vehicle carries the insurance the Motor Vehicles Act, 1988 requires, and passengers are covered by the vehicle's third party liability cover.

That is not travel insurance. Cover for your own baggage, medical costs or trip cancellation is yours to arrange before you travel.

12. Your personal data

What we collect when you enquire, why we keep it, who else sees it, and how to have it corrected or erased is set out separately.

13. Content on this site

The text, photographs, logo and design on this site belong to us and are protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. Reproducing them, in whole or in part, for another operator's site or listing is not permitted.

14. Governing law and disputes

Indian law governs these terms. The courts at Bangalore, Karnataka have exclusive jurisdiction over any dispute arising from them or from a booking.

Before that, call the office number below. It is answered around the clock and most things are settled there in one call.

15. Changes to these terms

We can change these terms. The version on this page when you book is the version that applies to that booking, so a later change cannot alter a trip already confirmed. The date at the top of this page is when the current version was published.

16. How to reach us

Questions about these terms, or about a booking already made: